CIEH Level 2 Award in Conflict Resolution and Personal Safety

Please note: this qualification will be withdrawn on 28 April 2017.

More information can be found on the Voluntary Surrender of Recognition page.


This qualification provides a basic awareness of key safety issues and the role everyone should play in keeping themselves and others free from harm at work.

Who needs this qualification?

  Appropriate for all employees in the public and private sector whose work brings them into contact with others; including colleagues, customers, members of the public, patients or clients.

Why is this training important?

Work-related violence is on the rise and employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high.

Learning outcomes

  Understand the terminology used in conflict resolution
  Knowledge of the laws that apply to businesses and their employees
  Understand the concepts of a safe working environment and how the risk of conflict can be assessed
  Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence
  Appreciate the importance of personal safety

Useful links for trainers and centres

  Qualification Specification 


Duration  Duration  One-day programme
Assessment  Assessment  Multiple-choice exam
Prerequisite  Prerequisite   None
Suggested Progression  Suggested Progression  CIEH Level 3 Award in Health and Safety in the Workplace 
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